Frequently Asked Questions
Materials
All of our pieces are made from polymer clay.
Earrings use stainless steal components.
Necklaces are strung with cowhide cord.
We have sensitive ears too – that’s why we use stainless steel earring components.
Each of our objects are all made from polymer clay, a super light weight material, so even the larger pieces are comfortable to wear all day long.
What makes polymer clay so lovely is that you can do it almost anywhere; all you need is an oven (conventional or toaster), the clay, and tools that can be foraged from common items around your home.
It’s also an incredibly forgiving medium that is approachable for beginners but also challenges you to keep honing your skills – you’ll always learn something new and continue to be inspired by what people are experimenting with.
We’ll let Wikipedia take it from here:
Polymer clay is a type of hardenable modeling clay based on the polymer polyvinyl chloride (PVC). It typically contains no clay minerals, but like mineral clay a liquid is added to dry particles until it achieves gel-like working properties, and similarly, the part is put into an oven to harden, hence its colloquial designation as clay. Polymer clay is generally used for making arts and craft items, and is also used in commercial applications to make decorative parts. Art made from polymer clay can now be found in major museums.
Purchasing
We are based in Philadelphia, PA and participate in a number of pop-ups and markets around the city. Visit our events + workshops page to view upcoming opportunities.
Not in Philadelphia? Visit our stocklists page to see if we are in boutique near you. Alternatively, you may also shop online at your convenience 24/7 as we ship worldwide.
Each of our designs are generally made to order. Allow up to 3 business days for us to craft your object before shipping. If the item is stock it will ship in 1-3 business days.
If you need a rush order, please contact us and we will do our best to accommodate you.
All orders ship from Philadelphia, Pennsylvania USA.
Domestic orders (excluding Hawaii and Alaska) ship via USPS.
All domestic (excluding Hawaii and Alaska) jewelry purchases over $50 are eligible for free USPS first class shipping (2-5 days).
Contactless Pick-Up from our studio at BOK (1901 s 9th street) is available during check out. If this option is selected, we will send you an email when your order is ready for pick up.
Yes! Shipping rates are calculated at checkout based on size, weight, and destination. Customers are responsible for taxes, tariffs, and fees. We are not responsible for items held at customs. We recommend tracking your order diligently using the tracking number provided via email.
We currently do not accept any returns, exchanges or refunds, unless in the unlikely event of an error in your order received due to our oversight. For more information, please check here.
Please contact us if you have any problems with your order.
Care + Cleaning
Polymer clay is durable and water-resistant, but not waterproof. We recommend avoiding prolonged exposure to water and solvents. Use of oils, creams, perfumes etc. may affect the longevity of your art object.
To clean clay components, rub gently with a soft, wet piece of cloth. To remove scratches, tough stains, or makeup, gently rub your piece with nail polish remover and a cotton swab.
Returns & Exchanges
We currently do not accept any returns, exchanges or refunds, unless in the unlikely event of an error in your order received due to our oversight. For more information, please check here.
Please contact us if you have any problems with your order.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.